HORST H. SCHULZE
As the former president and chief operating officer of The Ritz-Carlton Hotel Company, Horst H. Schulze created new definitions for the terms elegance, service and beauty. In his work with The Ritz-Carlton, he developed one of the most recognizable international brands, and altered forever the very nature of customer service.
A charismatic leader, an entrepreneur, and a man of prophetic vision and market savvy, he speaks to every aspect of customer-based success. Under Schulze’s direction, The Ritz-Carlton Hotels won an unprecedented two Malcolm Baldrige National Quality Awards in the service category.
Schulze himself was named Corporate Hotelier of the World by HOTELS magazine and was awarded the Ishikawa Medal for his personal contribution to the quality movement. As president of The Ritz-Carlton, he managed an operating budget of $1.2 billion and set an international standard for personalized service.
Today, he is president and CEO of The Capella Hotel Group. Schulze also serves as a director on several boards, including Reliance Trust Company, Cancer Treatment Centers of America, and The Travel Institute.