NUFS - Faculty

Leonard Bell, Ph.D. Margaret Craig-Schmidt, Ph.D. Evelyn Crayton, EdD, RD, LD. Carol Dillard, M.P.M., R.D. Robin Fellers, Ph.D., R.D. Sareen Gropper, Ph.D., R.D. Tung-Shi Huang, Ph.D. Susan Hubbard, Ed.D. Kevin Huggins, Ph.D. Robert Keith, Ph.D. Suresh Mathews, Ph.D. Steven Shumate, Ph.D. Barbara Struempler, Ph.D. Jean Weese, Ph.D. Doug White, Ph.D. Claire Zizza, Ph.D., R.D.

HRMT - Faculty

Baker M. Ayoun, Ph.D. Rosalind McMullen, Ph.D. Nicole Britton-Gaillard, M.S. Rosalind McMullen, Ph.D. Martin O’Neill, Ph.D.

Staff

Janet Johnson Alicia Pugh

	Martin O’Neill, Ph.D
	ASSOC PROFESSOR & Hotel and Restaurant Management Program Coordinator 328 Spidle Hall Auburn University Auburn, AL 36849 Tel (334) 844-3264 Fax (334) 844-3268 oneilm1@auburn.edu

Interests

     Research interests include services marketing and management with a particular emphasis on service evaluation systems and disconfirmation measures of service quality. Teaching interests revolve around total quality applications in the broad hospitality/tourism sector.

Selected Publications

O’Neill, M.A., MacCarthy, M. and Williams, P. (2002). Evaluating service quality within the dive tourism sector: an application of the importance-performance technique. Florida International University (FIU) Hospitality Review, Vol. 20 (2), 47-65

O’Neill, M.A., Palmer, A. and Charters, S. (2002). Wine production as a service experience - the effects of service quality on wine sales. Journal of Services Marketing, Vol.16 (4), 342-362.

Wright, C. and O’Neill, M.A. (2002). Service Quality Evaluation in the Higher Education Sector: an Empirical Investigation of Student Perceptions. Journal of Higher Education Research and Development, Vol. 21 (1), 23-39.

Charters, S. and O’Neill, M.A. (2001). Service Quality at the Cellar Door: A Comparison between Regions. International Journal of Wine Marketing, Vol.13 (3), 7-17.

Getz, D., O’Neill, M.A and Carlsen, J. (2001). Service Quality Evaluation at Events through Service Mapping. Journal of Travel Research, Vol. 39 (4), 380-390.

O’Neill, M.A. and Palmer, A. (2001). Survey Timing and Consumer Perceptions of Service Quality: an Overview of Empirical Evidence. Managing Service Quality, Vol. 11 (3), 182-190.