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Susan S. Hubbard, Ed.D. |
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Professor & Head of Academic Affairs
328 Spidle Hall
Auburn University
Auburn, AL 36849
Tel (334) 844-1333
Fax (334) 844-3268
hubbasg@auburn.edu
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Interests
Total quality management systems in hospitality, hospitality service management, conference coordination, mentoring and networking issues in education and industry, hospitality internship experiences, distance education.
Selected Publications
Salazar, J. Hubbard, S. and Salazar, L. (2002). ALocus of Control and its Influence on Hotel Managers= Job Satisfaction@. Journal of Human Resources in Hospitality and Tourism, 1(2), 15-26.
Hinton, D & Hubbard, S.S. (2002). AUniversity Based Hotel Conference Center: Utilizing Resources as Learning Labs for Hospitality Students.@ Journal of Hospitality and Tourism Education, 14 (2), 44-52.
Pickeral, L. and Hubbard, S.S. (Spring 2002). "The Effects of Year-Round Schools on the Hospitality Industry's Seasonal Labor Force in the State of Tennessee". Journal of Human Resources in Hospitality and Tourism.
Britton, N. & Hubbard, S.S. (2000). "University Student Unions: Exploring Employment Opportunities for Hospitality Graduates". The Journal of The National Association of College and University Food Services, 22, 58-63.
Salazar, J.P. & Hubbard, S.S. (Spring/Summer 2000). "The Relationship Between Resort Employee Empowerment and Overall Job Satisfaction: An Examination of Racial Differences". Praxis: The Journal of Applied Hospitality Management, 3(1), 112-128.
Hubbard, S.S. & Robinson, J.P. (Summer, 1998). Mentoring: A Catalyst for Advancement in Administration. Journal of Career Development, 24(4), 289-299.
Hubbard, S.S. (August, 1997). Teaching Hospitality Courses Through Distance Education: A Personal Account. The Cornell Quarterly, 38(4), 82-86.
Hubbard, S. S. (1999). "Delivering a Hospitality Master's Degree to your Doorstep: The Auburn University Distance Education Model". Advances in Hospitality and Tourism Research Volume IV. Proceedings of The Fourth Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism Conference: Las Vegas, NV, pp. 11-14.
Selected Projects
Popovich, P. M., Hsieh, Y.P. & Hubbard, S. S. "Industrial Affiliates Program Grant, Auburn University Office of Research. International Airline Food Service Systems: A Proposed Industrial Affiliates Program to Increase Quality and Customer Satisfaction".
Hubbard, S.S. "Incorporating Service Learning into the Hospitality Classroom". Auburn University Center for Partners in Community Service Grants, Auburn University.
Hubbard, S.S. Principal Project Director. "Integration of a Recreational Food Service Course into the HRM Degree Program at Auburn University. National Association of Concessionaires".
Hubbard, S. S. & Henton, J. M. "Auburn University Outreach Grant. Equipment Upgrade for Distance Education Program".
Hubbard, S. S. "Principal Project Director. Structured Training Program for Midland Food Services Inc. - Memphis, TN".
Hubbard, S.S. "Learning from Two Award Winning Quality Service Companies: A Field Experience Opportunity". Daniel F. Breeden Endowment for Faculty Enhancement, Auburn University.
Jackson, F.H., Hubbard, S.S. & Weese, J. "Auburn University Competitive Research Grant. Tailgating: Its Economic and Food Safety Implications".
Hubbard, S. S. (Principal Investigator) & Hill, P. P. "Service Training Program Auburn University Conference Center 1994-1995".
Dissertations and Theses Directed
Marilyn Hughes, Ph.D. (2003)
Culinary Professional Training: Measurement of Nutrition Knowledge Among Culinary Students Enrolled in a Southeastern Culinary Arts Institute.
John Salazar, Ph.D. (2000)
The Relationships Between Hospitality Employee Empowerment, Overall Job Satisfaction and Organizational Commitment: A Study of Race and Gender Differences.
Daramia Hinton, Ph.D. (2000)
University Based Hotel Conference Centers: Utilizing Resources as Learning Laboratories for Hospitality Students.
Have directed eleven non-thesis Masters Degree students (industry based research projects).
Current Course Information
NUFS 3600 Service Management
NUFS 4940 Professional Development in Hospitality
NUFS 4920 Internship in the Hospitality Industry
NUFS 6590 Recreational Food Service Management
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